1) Introduction
A. This Website: www.jujufootwear.com ("Website") is operated by JUJU Limited which is a company incorporated in England under 2237382 ("JUJU"). The registered office of JUJU is The Miller Last Works, Arthur Street, Northampton, NN2 6DX. VAT Number 121 0531 80.
B. We do our best to ensure that the information on the Website is accurate and complete. However, we do not guarantee that this is the case nor that your use of the Website will not result in any damage or virus. You should verify the accuracy of any information before relying on it. Subject to Condition 12 below, we do not accept any liability arising from any inaccuracy or omission in any and/or all of the information provided on the Website for any and/or all damage or viruses caused by your use of the Website.
C. We are not responsible for any and/or all of the content of any third party websites which are linked to the Website.
D. The copyright and all other intellectual property rights in and to the Website and/or any and/or all of the material on the Website (the "IP") are owned by or licensed to Juju Limited. Any copying, downloading or other unauthorised use of any and/or all of the material on the Website and/or any and/or all unauthorised use of any and/or all of the IP is expressly forbidden.
E. Any complaints or queries should be directed to Customer Care using one of the methods below:
By post:
JUJU Ltd
The Miller Last Works
Arthur Street
Northampton
NN2 6DX
By telephone: 01604 718604
By email: info@jujushoes.co.uk
2) Conditions of Sale
A. These terms and conditions ("Conditions") apply to the sale to you of any of the goods listed on the Website ("Goods"). Please ensure that you read these Conditions carefully before you order any Goods from the Website. You should understand that by ordering any of Goods through the Website you are agreeing to be bound by these Conditions.
B. We may update or amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems capabilities. Any updates or amendments will be posted on the Website.
C. Your contract with JUJU will be subject to the Conditions in force at the time that you order Goods from us, unless any change to those policies or the Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or the Conditions before we send you the Confirmation Email (in which case we have the right to assume that you have accepted the change to the Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Goods).
3) Orders
A. By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts, ; you are at least 18 years old and are acting in the capacity of a consumer.
B. Your order constitutes an offer to us to purchase the Goods. All orders are subject to availability. After placing your order, we will carry out validation checks, including your credit and debit card details. Once this has been done we will confirm that your order has been accepted by sending you an email to the email address you provide with your order (“a Confirmation Email”). The contract between us will be formed when we send you the Confirmation Email ("Contract").
C. The Contract will only relate to those Goods whose dispatch we have confirmed in the Confirmation Email. We will not be obliged to supply any other Goods, which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Confirmation Email.
4) Product Availability & Descriptions
A. The availability and specification of the Goods are subject to change without notice, although we will try and give you notice wherever possible.
B. All descriptions, drawings and specifications on the Website are published for illustration purposes only and are not binding on us.
5) Price
A. The price of any Goods will be as quoted on the Website from time to time, except in cases of obvious error. The prices quoted on the Website are inclusive of VAT at the standard rate and delivery charges.
B. The price of the Goods on the Website may vary from prices quoted in other websites operated by JUJU, in store prices and any brochure prices. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email.
C. The Website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on the Website may be incorrectly priced. We will normally verify prices as part of our confirmation procedure so that, where any item's correct price is less than our stated price, we will charge the lower amount when dispatching the relevant Goods to you. If an item's correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before confirming the Contract for the Goods or reject your order and notify you of such rejection. We are under no obligation to provide the Goods to you at an incorrect (lower) price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-pricing.
D. Please note that orders shipped outside of the United Kingdom may be required to pay some or all of the following: customs duties; import VAT; handling or processing fees. You will be contacted by the courier regarding these charges.
6) Voucher Codes
JuJu Limited does not currently issue vouchers of any type, and will not accept vouchers issued by third parties.
7) Payment
Payment may be made by any credit, debit or payment card acceptable to us, and such payment will be encrypted to ensure secure electronic transmission of data.
8) Risk and Title
A. Ownership of the Goods shall not pass to you until we have received in full all monies owed by you to us under this Contract and any other contract with us.
B. All risk of loss of or damage to the Goods shall pass to you upon delivery.
9) Cancellation
A. As you are contracting as a consumer, you may cancel a Contract at any time within fourteen working days after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods.
B. To cancel a Contract, you must inform us within fourteen working days of receipt of the Goods by emailing info@jujushoes.co.uk
C. You must also return the Goods to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. They must be returned in their original packaging, with all swing tickets attached and unused. If you fail to comply with this obligation, we may have a right of action against you for compensation.
D. We will not be responsible for any loss or damage to Goods being returned under this clause and if returned products are lost or damaged in transit we reserve the right to charge you. We therefore recommend that you use a recorded delivery service.
E. Details on how to return Goods can be found on your Returns Information Note.
F. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. We will refund the price of the Goods in full. The refund will be made to the original payment card used.
10) Refund Policy
A. If you wish to return the Goods for any reason you may do this notifying us within 14 days of receipt of the Goods and by returning the Goods to us within 14 days. We will examine the returned Goods and, provided that they are unused and in their original packaging, we will offer you an exchange or full refund at your option. Unless the goods are faulty Juju will not refund the shipping costs, only the cost of the goods. The cost of you returning the Goods to us will not be refunded. You are responsible for paying postage at the correct rate and should contact your local Post Office or check online (www.royalmail.com) if you are unsure. Any additional costs arising from underpaying postage costs will be deducted from your refund. Refunds will be processed as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the returned Goods. This is in addition to your statutory rights, which remain unaffected.
C. Faulty Goods, which have been returned by you, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
D. Details on how to return Goods can be found on your Delivery note.
11) Liability
A. All descriptions, drawings and specifications on the Website are published for illustration purposes only and are not binding on us. JUJU has made every effort to reproduce colours on the Website as accurately as possible but exact colour matches are not possible. If you are not satisfied with the colour of the Goods you have ordered you may return them under clause 11.
B. We warrant to you that any Goods purchased from us through the Website are of satisfactory quality and reasonably fit for all the purposes for which goods of such kind are commonly supplied.
C. Our liability for your losses as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses, which are a natural and foreseeable consequence of us breaking the agreement.
D. You must follow any written advice (instructions or product manuals) provided with the Goods to ensure their safe use. We can not accept liability for damage to Goods which is caused by your failure to follow this advice.
E. We are not liable for indirect losses which happen as a side effect of the main loss or damage including, loss of income or revenue or business; loss of profits or contracts; loss of anticipated savings; or waste of management or office time, however arising and whether caused by tort (including negligence), breach of contract or otherwise.
F. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Conditions by anything you (or anyone acting on your behalf) do or fail to do or due to events which are beyond our reasonable control.
G. Nothing in these Conditions limits our liability for personal injury or death caused by our negligence or for fraud.
12) Communications
A. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your statutory rights.
B. All notices given by you to us must be given to JUJU (UK) Limited at the registered office address or email address given in clause 1(e). We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in the paragraph above.
C. Notice will be deemed received and properly served 24 hours after an email is sent or it is posted on the Website, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
13) General Terms
A. These Conditions and any policy expressly referred to in them represents the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or agreement between us whether oral or in writing.
B. No relaxation or delay by us in exercising any right or remedy under these Conditions shall operate as a waiver or shall affect or ability to subsequently exercise that right or remedy unless any waiver is agreed by us in writing.
C. If any of these Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, the remaining Conditions and provisions will continue to be valid to the fullest extent permitted by law.
D. The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under it, without our prior written consent. We may assign, transfer or sub-contract any of our rights or obligations under these Conditions to any third party at our discretion.
E. Only you and we are entitled to enforce these Conditions. No third party shall be entitled to enforce any of these Conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
F. We may terminate the Contract at any time and/or claim damages for breach of contract if we suspect that you have made a fraudulent misstatement to us, whether orally or in writing, prior to or after entering into the Contract.
G. Contracts for the purchase of Goods through the Website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the English courts.